Privacy and policy

For the purposes of this Policy, "Personal Information" means information that identifies, relates to, or could reasonably be linked with a particular individual. "Processing" means any operation performed on Personal Information, including collection, use, storage, disclosure, and deletion. "Services" means the design, development, and related creative and technical services we offer under the "Polonio" brand. "Service Provider" means a third party that processes Personal Information on our behalf and under our instructions.

We collect the following categories of information through the Site. Information you provide directly: when you complete the contact form on the Site, we collect your name, email address, and the content of the message you submit; when you request a website audit through the Site, we collect the company website URL you provide. We collect this information solely because you choose to submit it to us. Information collected when you schedule a call: if you elect to book a discovery call, scheduling is handled through Calendly, a third-party scheduling platform, which collects your name, email address, and company name and makes that information available to us; your use of Calendly is also subject to Calendly's own privacy policy. Information collected automatically: when you visit the Site, we and our analytics provider automatically collect certain technical and usage information through cookies and similar technologies, including your device and browser type, pages viewed, referring pages, approximate location derived from your IP address, and interactions with the Site; we use Google Analytics 4 for this purpose, as further described in Section 5.

We use the information we collect to respond to your inquiries and communicate with you regarding your request; to prepare and deliver a requested website audit; to schedule and conduct discovery calls; to operate, maintain, and improve the Site and understand how it is used; to establish and manage our relationship with prospective and existing clients; and to comply with applicable legal obligations and enforce our agreements.

We do not sell your Personal Information. We share information only in the following circumstances. We share information with Service Providers that provide services to us and process Personal Information on our behalf, including Webflow, which hosts the Site; Google Analytics, which provides web analytics; Calendly, which provides call scheduling; and Attio, the customer relationship management platform we use internally to manage prospective and existing client relationships. Each Service Provider is authorized to use Personal Information only as necessary to provide services to us. We may also disclose information where required to comply with applicable law, legal process, or a governmental request; to enforce our agreements or protect our rights, property, or safety, or those of others; and in connection with a merger, acquisition, financing, or sale of assets, in which case we will take reasonable steps to ensure the information remains protected.

We retain Personal Information for as long as necessary to fulfill the purposes described in this Policy, including for the duration of our relationship with you and for a reasonable period thereafter, and for such additional period as may be required to comply with our legal obligations, resolve disputes, and enforce our agreements. When Personal Information is no longer required, we take reasonable steps to delete or anonymize it.

We implement reasonable technical and organizational measures designed to protect Personal Information against unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee the absolute security of your information.

Depending on your state of residence and subject to applicable United States law, you may have the right to request access to the Personal Information we hold about you; to request correction of inaccurate or incomplete information; to request deletion of your information; and to opt out of certain uses of your information. If you are a California resident, you may have additional rights under the California Consumer Privacy Act, as amended, including the right to know what Personal Information we collect and how we use it, the right to request deletion of your Personal Information, the right to opt out of the sale or sharing of your Personal Information, and the right not to be subject to discrimination for exercising your rights. As stated above, we do not sell your Personal Information. To exercise any of these rights, contact us using the details in Section 13. We will respond to your request as required by applicable law and may need to verify your identity before doing so.

We are based in the United States, and the information we collect is processed and stored in the United States and in other countries where we or our Service Providers operate. If you access the Site from outside the United States, you understand that your information may be transferred to, and processed in, the United States, whose data protection laws may differ from those of your country. By using the Site, you consent to the transfer of your information to the United States.

The Site is intended for a business audience and is not directed to children under the age of eighteen. We do not knowingly collect Personal Information from children. If we become aware that we have inadvertently collected Personal Information from a child, we will take reasonable steps to delete it.

We may update this Policy from time to time. When we do, we will revise the "Last updated" date set forth above. Any changes become effective when the revised Policy is posted on the Site, and your continued use of the Site following such posting constitutes your acknowledgment of the updated Policy.

If you have questions about this Policy or wish to exercise your privacy rights, you may contact us at: "The Cabo Agency", 5200 Waterford District Dr., Suite 120, Miami, FL 33126, United States. hey@polonio.io